Refund policy

  1. Return Window & Eligibility: Because our products are custom-made to order, we do not accept returns for buyer’s remorse, sizing errors, or change of mind.  We only accept returns or replacements for items that are manufacturing defects, damaged upon arrival, or incorrect items (wrong product sent). 

You must report any eligible issues within 7 days of receiving your item.  Claims submitted after this window cannot be processed due to our supplier’s strict deadlines. 

2. How to Start a Return or Claim: To request a return or replacement, contact us immediately at meaningoflifeclothing@proton.me with:

  • Your order number.

  • Clear photos of the defect, damage, or incorrect item.

  • Photos of the original packaging (if damaged in transit). 

Do not ship the item back to us until we have approved your claim. Once approved, we will provide you with the specific return address and instructions. If a return is required, you will be responsible for the return shipping costs unless the error was ours. Items sent back without prior approval will not be accepted. 

3. Condition of Returned Items: To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging with all tags attached.  We cannot accept items that have been worn, stained, altered, or washed. 

4. Non-Returnable Items: The following items cannot be returned under any circumstances:

  • Items ordered in the wrong size or color by the customer.

  • Items that match the approved design but are disliked by the customer.

  • Hygiene items: socks, underwear, swimwear, masks, and pajamas.

  • Sample items.

  • Sale items or gift cards. 

5. Damages and Issues: Please inspect your order immediately upon reception. If your item is defective, damaged, or incorrect, contact us at meaningoflifeclothing@proton.me within 5 days so we can evaluate the issue and make it right. Late reports cannot be forwarded to our manufacturer. 

6. Exchanges: We do not offer direct exchanges for sizing or style changes because our products are made-to-order. The fastest way to get a different item is to place a new order on our website. If your original item was defective, we will issue a replacement or refund once the claim is approved. 

7. European Union Customers: If you are in the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused, unworn, and in original packaging. However, this right does not apply to custom-made items that match your specific design requests unless they are defective. 

8. Refunds: If your return or claim is approved, we will notify you and process the refund to your original payment method within 10 business days. Please note that banks may take additional time to post the refund. If you do not see your refund after 15 business days, contact us at meaningoflifeclothing@proton.me.